Mobile Support - Support for All University-issued Laptops

In order to provide the most efficient and convenient support for the Seton Hall community, the Deparment of Information Technology has brought support services in-house. The Department is staffed with IBM and A+ certified technicians, help desk specialists and student technology assistants who have been hired and trained by the University to provide support of the program on site. Below is a list of the services provides and the hours of operation.

Technology Help Desk Phone Unit provides the first level of phone support and will walk you through a solution over the phone. If your problem requires second level support, they will open a service call and will route it to the appropriate second level support area. Walk-Up Support located on the lower level of Corrigan Hall, is a walk-up area for first level support issues. The Student Technology Assistants (STA) who staff this area will troubleshoot your problem on the spot or will direct you to the correct office if they are not able to assist you themselves. Walk-Up Support is also responsible for organizing the collection and distribution of network/email accounts, password resets, and various computer problem identification and resolution. Mobile Computing Consultation Area located in Corrigan Hall Rm. 28 is staffed by full-time IBM and A+ certified Technicians and Student Technology Assistants that are dedicated to supporting the Mobile Computing Program and the laptops that have been distributed throughout the campus. Those experiencing a problem with the SHU issued laptop are asked to bring the laptop to the Consultation Area with his / her SHU ID card for support. Software Training is offered by the Computer Training Center on all University supported software. This training is free to the SHU community and adapts to meet the mearning needs/styles of administrators, staff, faculty, and students. (973) 275-2164 training@shu.edu

Technology Help Desk Corrigan Hall, Lower Level (973) 275-2222 Hours: Monday - Friday 8am-11pm Saturday & Sunday and Off Hours: leave voice message or send email Blackboard Support (973) 275-2222 Option #3 Available: Monday - Sunday 24 hours a day Walk-Up Support Corrigan, Lower Level Hours: Monday - Thursday 8:00 a.m. -11:00 p.m. Friday 8:00 a.m. - 9:00 p.m. Saturday 9:00 a.m. - 5:00 p.m. Sunday 10:00 a.m. - 11:00 p.m. Mobile Computing Consultation Area Corrigan Hall, Room 29 Hours: Monday - Thursday 8:00 a.m. - 8:00 p.m. Friday 8:00 a.m. - 6:00 p.m.